Andrew RT Davies has today expressed concern as a Cardiff and Vale UHB report shows that patient complaints rose by 40% in under a year.

The CVUHB report (to be found here) says “Since 1st April 21 to 28th February 2022, we have received 4,184 concerns. As anticipated this is a significant increase in comparison to last year, when we received 2,974 concerns for the whole year (April 2020 to 31st March 2021)”

There were other areas of concern in the report, such as the reporting of 5 never events that have taken place within a year, 4 of which were reported since December 2021. 

Staff turnover at the health board has also increased by 25%. 

Commenting, Andrew RT Davies said: 

“This report makes for very concerning reading. The increase in complaints, which the report says is in large part down to a jump in complaints about A&E waiting times, is symptomatic of Labour’s mismanagement of our health service here in Wales. 

“With staff turnover up, complaints up, and never events now occurring at a rate of one per month, Cardiff and Vale’s patients are being let down by Labour ministers who are too busy commentating to make a positive difference to our health service.”